Patient information and FAQs

A standard consultation (dealing with one problem) is 15 minutes. If you have multiple problems to discuss or are new to this practice, please make a longer appointment to enable your doctor to adequately deal with your concerns within the allocated time.

The practice is committed to providing comprehensive general practice to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential. Signed consent forms are essential before any patient health information will be transferred. All electronic information is encrypted.

For consultation fees refer to notice at reception desk. We expect payment at the time of consultation. You may pay by cash or credit card. If you have any financial hardship, please discuss this with the doctor at the time of consultation. Bulk billing is available for people who hold a current healthcare card, Veterans Affairs card, pensioners and children under 16.

Electronic communications with patients is not standard procedure, when necessary, patients can send and obtain documents in accordance with the RACGP standards.

7 days notice is required for repeat prescriptions. However, an appointment for a consultation with the doctor may be necessary. A fee will be charged for repeat prescriptions.

Your GP will advise when they expect the results to arrive at the practice. Due to the demand on our GP's time, patients will only be contacted if results require further action. If you wish to check your results, please call between 2.30pm and 4.30pm (weekdays).

Although most problems are best dealt with in consultation, a nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter required an appointment, a return phone call from the practice, or urgent advice.

Medical certificates are legal documents. They are available only if you present for a consultation with one of our doctors. We cannot issue certificates without you actually seeing a doctor. We are not allowed to issue certificates that are back dated.

Wheelchair and disabled persons access is available from the car park at the rear of the building.

This practice participates in state reminder systems, example immunisation, pap smear registers, bowel and mammography screenings. If you do not wish to participate, please notify staff.

Pathology Services available on site NSW Health Pathology and Laverty Pathology.